RED OVERSIZED SWEATER
COMPOSITION & CARE
How to Care for Your Knitwear:
1. Wash your knitted items inside out to preserve their color and shape.
2. Use a delicate machine wash setting at a maximum temperature of 30ºC / 86ºF.
3. Avoid using any bleach while washing.
4. Iron at no higher than 110ºC / 230ºF to prevent damage.
5. Do not dry clean your knitwear.
6. Air dry your garments and avoid tumble drying to maintain their quality.
By following these simple tips, you can extend the lifespan of your knitwear and make a positive impact on sustainability.
SHIPPING
Quick Shipping Overview
US Delivery
- Standard: Free shipping, 4-8 business days.
- Priority: Fast delivery in 1-4 business days, $25 flat rate.
Europe Delivery
- DHL Express: Reliable and fast, 7-8 business days, €25 flat rate.
- Nova Global: Affordable rates (€10-€15), 7-8 business days.
For our international customers, we use the same trusted shipping services. For exact costs and details, please check at checkout.
For detailed shipping policies and support, please visit our full shipping page or contact us at hello@heyyasisters.com
RETURNS
For All Customers:
To start a return or exchange for your product(s), please let us know within 14 days of receiving your order. Simply send an email to hello@heyyasisters.com with your order details, specifying if you're requesting a refund or an exchange.
Once we receive your return request, we’ll send you a confirmation email to confirm that we've received it and that it’s being processed. Please make sure to include your order number in all communications.
After notifying us about your return, please ship the product(s) back as soon as possible. All returns must be sent to the original dispatch location in Kyiv, Ukraine. Please note that the return shipping cost is the customer's responsibility.
Remember that the product(s) must be unused and in their original condition to qualify for a return. Additionally, taxes, duties, shipping, and return fees are non-refundable.
Thank you for your understanding and cooperation. If you have any questions or need assistance, feel free to reach out at hello@heyyasisters.com. We're here to help and ensure you have a great shopping experience.
Additional Information for American Customers:
We’re happy to announce an improved return and exchange process for our customers in the U.S. Now, you can send returns directly to our warehouse in New York, making the process simpler and faster.
How to make a return or exchange:
1. Notifying us of a return: If you’d like to return or exchange a product, please notify us within 14 days of receiving your order. You can email us at hello@heyyasisters.com with your order details and specify whether you are requesting a refund or an exchange. Don’t forget to include your order number in the email.
2. Please ship the product to the following address:
30 Seaman Ave, Apt 3G
New York, NY 10034
You are free to use any courier service that’s convenient for you. Please note that return shipping costs are the responsibility of the customer.
We’ve introduced this process to make returns and exchanges easier for our American customers, ensuring a smooth and hassle-free experience. This is part of our ongoing commitment to delivering a seamless shopping journey.
If you have any questions or need further clarification about the return process, feel free to contact us at hello@heyyasisters.com. We're always here to assist and make your experience with our brand as smooth as possible.
NEED HELP?
Customer service: hello@heyyasisters.com
SIZE CHART
BODY MEASUREMENTS (CM)
| SIZE | XS-34 | S-36 | M-38 | L-40 | XL-42 | ONE SIZE |
| CHEST | 82 | 86 | 90 | 94 | 98 | 84-94 |
| WAIST | 64 | 68 | 72 | 76 | 80 | 66-76 |
| HIPS | 90 | 94 | 98 | 102 | 106 | 92-102 |
Please note:
- Measurements are in centimeters
- Chest: Measure under your arms at the fuller part of your chest
- Waist: Measure around your natural waistline
- Hips: Measure at the widest part of your hips
- The measurements for 'One Size' items indicate the range of sizes the garment is designed to fit
As before, the sizing chart is a general guide, and each garment may vary due to style and fit. Always check the specific measurements and product details provided for each item. If you have any questions about sizing, our customer service team would be happy to assist.